"Why won't this thing do what it's supposed to?"
Troubleshooting upload and
profile edit problems
Click shortcuts below to your topic!


My picture won't upload

My picture is distorted

My admin upload page still shows me the older pics after I hit "Save Changes"

My mp3 won't upload

My mp3 is uploaded, but doesn't show on my profile.

My video doesn't display

Can I have more than one video?

My video is stretching the page out

My videos are overlapping

My links aren't showing

My links aren't working

My bio is just one big paragraph

My brain is melting



Assistance with your ConcertsInYourHome profile is free.


We really want you to benefit from your membership, to create your profile with the greatest of ease, to grow and be self-sufficient on the web. But if you are having problems, the quickest and easiest way is to send us the pic(s) or the mp3(s). Within a day or two, we'll make them behave for you.


General Profile Layout Info
Your profile is divided into 3 columns; left, middle and right.

Left Column: is for your artists info, picture 1 on top and picture 2 below.

Middle Column: is for picture 3 atop your mp3s and links.

Right Column: is for quotes about you, your bio, host recommendations, avails dates, and videos.

People like pictures with faces, smiles, and instruments. Especially for picture 1, which is what comes up when users do searches based on your keywords, descriptions, styles, locations, etc. Less background, more you. Small text on your picture won't be readable.



My picture won't upload
It's probably too big, no matter what Windows Explorer, Mac Finder, or your email program is telling you. They usually compress jpg, bmp, gif, tif, png files there, causing their true size to be displayed incorrectly. [Size limit is 1 meg, but there's no reason for your pics to be that large online]

If you have access to a photo editing program, then resize your picture to 250 pixels wide and 250 pixels tall. If your picture is not square, set the longest side (height or width) to 250 pixels. The other side will be smaller, and will create some blank space around your photo in your listing. No big deal. Choose "save for web" if you have that option in your program (you probably do). That option will allow you to change the quality/file size, but the default (suggested) will usually give a good result. Make sure, however, that the file size (it should be indicated) is less than 100k. Give it a proper name, save it to your desktop, and try to upload again.

When naming your picture(s) don't use odd symbols/punctuation and spaces in the name.

The database only accepts .jpg, .bmp, .gif, .tif, .png files for your picture(s).

If this all sounds like less fun than the bulls of Pamplona voting you off the street, please send us your pic(s) -- be sure to include your act name in the email -- and within a day or two we'll give you a free picture makeover. You'll receive an email to let you know your pictures are resized and posted, and they'll be attached: use those new pics if you want to change their display order, or use them elsewhere.



My picture is distorted
Our database is setup to display square images. If your original picture isn't square, you will likely appear to gain or lose a lot of weight when your pic hits the profile. You can use a photo editing program to crop or pad your picture, which gets resized to 250 pixels square once it's uploaded.

If this all sounds like less fun than several simultaneous root canals for you, please send us your original pic(s) -- be sure to include your act name in the email -- and within a day or two we'll give you a free picture makeover. You'll receive an email to let you know your pictures are resized and posted, and they'll be attached: use those new pics if you want to change their display order, or use them elsewhere.


TOP


My upload page still shows me my older pics after I hit "Save Changes" for new pics
Sometimes your browser requires you to "refresh" that page (key F5 in IE and Firefox, command R in Safari) to see your latest pics on your admin uploads page. Easier and better: click the blue "See Me" button at the top of your admin box and your profile appears refreshed in full.



My mp3 won't upload
Make sure it is less than 6 minutes long. Open it in your computer's mp3 player, and check the length of the song.

Make sure your song is in mp3 format, and coded at 128k. 128k is the resolution/quality of the sound file, and the most common default for music programs. If your MP3 is not at 128k, then you need to create a new mp3 (in iTunes, winamp, or whatever you use) from your original, CD-quality source. That is usually a .wav, or .aif file.

Choose 128k encoding, usually in the preferences menu of your program.

Give it a proper name (leave out odd symbols/punctuation and spaces) save it to your desktop, and try to upload again.

If it doesn't work, send us your file, and be sure to include your act name in the email. Allow a day or two for us to take care of it. We'll send you an email to let you know when it's done!


TOP


My mp3 is uploaded, but doesn't show on my profile.
If your CIYH admin "uploads" test player is playing the song, then make sure you added the title of your song also. This will bring it forth from the internetherworld.



My video doesn't display
To post a Youtube/Vimeo video, the URL link address won't work; you must get the "embed code" from it's Youtube/Vimeo page. The embed code is an "Embed" button below or near the video. When you click it, a dialog box opens. There are some different size boxes there - choose the one that says "480 x 385," or put 480 in the "custom" width box. Then click in the code box, select all, copy and paste it (there may be a "copy" button for that) into your video box.



Can I have more than one video?
The best way is to create a youtube or vimeo playlist. You can embed that code to allow viewers play the whole list from one window.

You also have an optional second window below the first.


TOP


My video is stretching the page out
Copy and paste the "embed code" from under the video on its Youtube/Vimeo page. The embed code is an "Embed" button below or near the video. When you click it, a dialog box opens. There are some different size boxes there - choose the one that says "480 x 385," or put 480 in the "custom" width box. Then click in the code box, select all (there may be a "copy" button for that), copy and paste it into your video box.



My links aren't showing
You must add a title to your link or it won't show up.



My links aren't working
When adding your Facebook, Reverbnation, CDBaby, etc links, please leave out the "http://" part since it's already there. Otherwise your link sinks into the internetherworld.



My bio is just one big paragraph
Even though you left spaces for it, are there no paragraph or line breaks showing on your profile? Here's the quick fix; place a where you want a paragraph to appear, and a where you want a line break. This one works great for a discography or any kind of list.

These tags, like spaces and punctuation, all count as part of your bio character limit.



My brain is melting
Whether it feels like it's melting, or it's frozen and locked up, we call it a brain E-freeze. You're learning so much at a breakneck pace. It's time for a donut or some meditation. Normal functions will return soon.


TOP



















Recommend a Venue | ConcertsInYourHome | Office Concerts | Fran Snyder